Returns and Refund Policy
We aim to ensure you love every purchase from us. If something isn’t right, we’re here to help.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, Notify us within 7 days of delivery.
Kindly Provide:
- An unboxing video clearly showing the issue.
- Photos of the damaged item and its packaging.
- Upon verification, we’ll offer a replacement or refund at no extra cost.
Size Issues or Exchanges
Ordered the wrong size or wish to exchange an item?
- Inform us within 2 days of receiving your order.
- Items must be: Unworn and unwashed.
- In their original packaging with tags intact.
- Please note: Return shipping costs are the customer’s responsibility.
- A new order will need to be placed for the desired size.
- Refunds for returns will be processed within 5–7 working days after we receive the item.
- Tip: Refer to our Size Chart before ordering to ensure the perfect fit.
Lost or Undelivered Packages
- If your package is lost during transit: We’ll issue a full refund once the courier confirms the loss.
- For delays: If delivery isn’t attempted within 15 days (Air) or 20 days (Surface), contact us.
- We can: Reproduce and resend your order. Issue a full refund.
Color Variations
Due to different screen settings and printing processes, slight color variations may occur. For exact color matching, consider ordering a sample before placing a bulk order.
Unboxing Guidelines To ensure eligibility for returns:
- Carefully open packages to avoid damage.
- If the package appears damaged upon delivery: Note the damage on the courier’s delivery slip.
- Capture photos of the damaged packaging.
Non-Returnable Items:
- We cannot accept returns or offer refunds for: Custom-made or personalized items.
- Products damaged due to misuse or mishandling.
- Items without original packaging or tags.
How to Initiate a Return or Refund
Contact us at support@studiojeffs.com within the specified timeframe. Please reach out to us and we’ll guide you through the next steps.Â
Provide:
- Order number.
- Relevant photos/videos.
- Reason for return or refund.
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